Our Values
Customer Service
We have a personable, efficient and dedicated team of account managers and customer service professionals to guide you in the right direction, ensure smooth ordering, and answer your queries. We are nothing without our excellent team and our loyal customers.
Industry & Product Knowledge
Our experience is our edge. We have an average staff tenure of over 10 years and well over 250 years combined industry experience. We are knowledgeable on all facets of the industry we serve and strive to offer the right solutions for your business.
Reliability
We are dedicated to meeting the demands and needs of our customers in a timely manner. We have a strong focus on inventory management – from sourcing quality products to effective stock holdings that allow timely delivery.
Communication & Integrity
Communication is key to understanding our customer’s needs, providing sound advice, as well as understanding supplier and internal priorities. We continue to build the strong and honest relationships which underpin Hanleys success.
Environmental Awareness
We do our small part to reduce our footprint on this planet. Our sustainable business practices include, solar power to reduce carbon dioxide emissions, waste and recycling management, containers for change, battery recycling and scrap metal recovery. As a supplier of commercial quality chemicals, we acknowledge limitations to our environmental awareness, but we are continually working to improve our sustainability and promote green options where possible for our eco-conscious customers.
Our success can be attributed to our comprehensive range of high-quality cleaning products, expert knowledge, experience and value-added customer service and our team dedicated to providing complete solutions for your cleaning needs.
Hanleys enduring principles of success continue to be :
- Customer Service Focus - Personal & Committed service and meeting demand.
- Honesty & Integrity in Relationships – Customer, Supplier & Employees.
- Friendly & Effective Communication – Building strong relationships.
- Inventory Management – Quality Products, Stock holdings that allow timely delivery.
- Accounting Control – Emphasis on accuracy & consistency.
- Environmental Awareness – Active participation in reducing our footprint on this planet.
- Knowledgeable on all aspects of the industry we serve.