About Hanleys
Hanleys is one of Queensland's larger independent distributors of cleaning products, and highly regarded in our industry. We offer cleaning product solutions to Aged Care, Health, Hospitality, Commercial and Industrial markets creating vast opportunities for the right candidate to take ownership of the role.

The Role - Customer Service (In/Out bound)/Account Management

• This position is a dual role - combining Customer Service & Account Management, both Inbound and Outbound.
• Managing a portfolio of existing accounts within a designated territory, and across varied industries and assisting customers in their transition to our Website, online ordering.
• With a strong focus on growing & maintaining current business whilst developing new opportunities.
• Provide customers with a range of high-quality products, value added services, and solve their cleaning issues. This will incorporate quoting & providing supporting product data.
• Management of a CRM in line with our business strategy.
• Actively participate in weekly Sales meetings.
• Develop cohesive relationships with immediate team, providing coverage & support when required. 
• Supporting this role is a dedicated team focused on delivering excellent customer service, mobile Service Technicians and a large scale distribution network. All the tools required to excel in the given market.

The Person - You must have:

• Experience in managing customer accounts.
• A strong focus for providing excellent service to your existing customer base, whilst looking for new account opportunities.
• Excellent communication skills, in person, on the phone & by email.
• Great follow up skills and attention to detail.
• A passion to excel in sales and product marketing. Whilst experience in the cleaning industry would be favourable, it's not compulsory.
• Ability to rapidly gain knowledge of a wide range of products and services. Product training will be provided.
• Excellent time management skills and be a team player.
• KPI's are managed through Call Cycle, Pipeline and Weekly Reporting and Sales Budgets.
• Assisting with office duties & activities.
• Sound computer skills including email and MS Office applications using Outlook to record all activities. Word & Excel is a must.

The successful candidate will be offered:

• A fulltime position of 38 hours per week, (8:30am - 4:40pm) Monday to Friday. No remote work available due to the nature of the role.
• Generous base salary including Annual Leave Loading & Super.
• A fully equipped workstation & VOIP phone.
• A supportive, friendly team environment.
• A fully supported induction program and on-going systems & product training.

Please email mariaw@hanleys.com.au for further information.